New European Service Center for Beta LaserMike Products

Dear [firstname|Beta LaserMike Customer]

We’re excited to announce the expansion of our European customer service operation. To better serve our customers across Europe, we are combining our Beta LaserMike products and NDC Technologies customer service resources. This includes moving our technical support activities from the Marlow, UK office to our larger NDC Technologies facility in Maldon, UK. In conjunction with this expansion, we are combining our repair facilities in a dedicated, state-of-the-art service centre in Derbyshire, UK for all Beta LaserMike equipment depot repairs.

For more than 30 years, the Maldon, UK facility has supported NDC customers throughout Europe. This expansion enhances our support in Europe by offering a complete Customer Care technical staff and leading-edge diagnostic systems, while providing a single point of contact for all your Beta LaserMike product needs.

Returning Your Equipment for Repair

Beginning March 9, 2015, please ship all equipment for repair to the following address:

All equipment must be accompanied with a Return Material Authorization (RMA) number. This ensures you meet export compliance regulations and avoid any delays in the shipping process. You have two options to request an RMA to return your equipment for repair: Phone or Email.  

Customer Support

If you need support for a technical issue, please contact our Customer Care team using the Help Desk phone number or email address provided above. You can also reach our customer support services by visiting www.ndc.com/betalasermike. You can rest assured that the same field service team you've come to rely on will be ready to support your technical questions and field service needs for Beta LaserMike products.

NDC Technologies is dedicated to supporting your equipment and service needs. Please do not hesitate to contact our Customer Care team if you have any questions.

Thank you,

Measured by Commitment